Refund policy
Return & Refund Policy
We want you to feel confident bringing an EELAVA kilim into your home. If you are not completely satisfied with your purchase, eligible items may be returned under the conditions below.
Because each kilim is a one-of-a-kind vintage textile, we ask that you review all product details carefully before ordering.
Return Eligibility
Returns are accepted within 7 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition as received
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It must be free from odors, stains, pet hair, or damage
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It must be returned in its original packaging (or equivalent protective packaging)
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Proof of purchase is required
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.
Original shipping fees are non-refundable.
How to Start a Return
Please contact us within 7 days of delivery at:
Include:
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Your order number
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Reason for return
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Photos of the item
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item is received and inspected, you will be notified of the approval status.
If approved, your refund will be issued to the original payment method within 5–10 business days, minus any applicable shipping costs.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Color & Size Variations
Due to the handmade nature of vintage textiles and differences in screen displays, slight variations in color, pattern, and dimensions may occur and are not considered defects.
Final Sale Items
Custom orders, discounted items, or items marked as final sale cannot be returned.